Aec67 Help Center — Find answers to all your questions, anytime
From deposits and withdrawals to account verification and claiming bonuses — we've got you covered. Select a topic below or search directly.
From deposits and withdrawals to account verification and claiming bonuses — we've got you covered. Select a topic below or search directly.
The most frequently asked topics are listed below.
How to Make a Deposit
Withdraw Your Winnings Fast
Registration & Verification
Offers & Promo Codes
Game-Related Questions
Password & Security
We're here for you 24 hours a day, 7 days a week.
For the fastest resolution, chat with our Bangla-speaking agents on Live Chat. Average response time is just 90 seconds.
Online NowFor detailed issues, send us an email — we typically respond within 2 hours. Attaching screenshots helps us resolve complex matters faster.
support@aec67.coMost answers can be found in our detailed FAQ page — get instant solutions without any wait.
View FAQDepositing at aec67 is quick and easy. Use bKash, Nagad, Rocket, or a bank card — whichever works best for you. Just follow the steps below.
Log in to aec67 with your registered email and password. Works on any device — mobile or desktop.
Click the "Deposit" button in the top menu to see the list of available payment methods.
Choose bKash, Nagad, Rocket, Visa, or Mastercard and enter your amount. Minimum deposit is ৳100.
Follow the payment instructions and complete the transaction. Funds are usually credited to your account within 1–3 minutes.
Don't forget to apply your promo code before making a payment to claim your deposit bonus. On your first deposit, 200% Bonus available.
Withdrawing your winnings at aec67 is fast and straightforward. In most cases, funds reach your mobile wallet within 15 minutes.
Log in to your account and click the "Withdraw" option from the Cashier menu.
Enter the amount you wish to withdraw and select your payment method. Minimum withdrawal is ৳500.
Enter your bKash/Nagad/Rocket number or bank account details accurately.
Submit your request. Once approved, funds will arrive within 5–15 minutes.
Account verification is required before you can make a withdrawal. If you haven't completed it yet, please do so first.
A quick overview of processing times and limits for each payment method.
Opening an account at aec67 is completely free and takes only a few minutes. Make sure to provide accurate information during registration, as it will be verified later. Withdrawals become available once your account is verified.
Verification typically requires a government-issued ID (NID card or passport) and a selfie. The process is completed within 24 hours, and often much sooner.
If you've forgotten your password, click "Forgot Password" on the login page. A reset link will be sent to your registered email. If you don't see it, check your spam folder or reach out via Live Chat.
It's natural to have questions when using an online gaming or betting platform — especially for new users who may find deposits, withdrawals, or claiming bonuses a little confusing at first. With that in mind, aec67 has built a comprehensive Help Centre where everything is clearly explained in plain English.
Our support team operates 24/7 — not just bots, but trained human agents who can assist you in Bangla. Support is available every day of the year, including during Eid, Puja, and all other holidays. We take this seriously, because getting stuck without quick help is the last thing anyone needs.
Sometimes your balance may not update even after a successful deposit. The most common reason is a temporary issue with the bank or mobile banking server. In such cases, aec67 typically updates the balance manually within 10–15 minutes. If the problem persists, contact us via live chat with your transaction ID and we'll get it sorted quickly.
Bonus-related questions are also very common. Welcome bonuses, reload bonuses, cashback, and referral bonuses — each comes with its own terms. Bonus funds cannot be withdrawn directly; you must first meet the specified wagering requirements. Full terms for each bonus are listed on the promotions page. If anything is unclear, our support team is happy to walk you through it.
For gaming issues such as a game failing to load or cutting out mid-session, start by clearing your browser cache and refreshing the page. If the problem continues, contact support with the game name and the time it occurred. If a round was affected by a lost internet connection, we will investigate and resolve it fairly.
Account security is a top priority at aec67. Every account is protected with 256-bit SSL encryption. Never share your password with anyone — no aec67 staff member will ever ask for it. Enabling two-factor authentication adds an extra layer of protection to your account.
Responsible gaming is a top priority at aec67. If you feel you're losing control of your play, you can use the self-exclusion tool to temporarily suspend your account. You can also set deposit limits to help manage your spending. Our support team is always ready to assist with any of this.
Here are answers to the most frequently asked questions.
Our Bangla-speaking support team is always here for you. Get a response on Live Chat in just 90 seconds.